File a complaint

Steps in the complaint procedure: 

1. BOAD acknowledges receipt of the complaint within 5 business days and determines its admissibility within 20 business days.
2. After considering the reasons for the complaint, a request for further information may be sent to the complainant if necessary. The latter shall be informed of the progress.
3. Within 25 business days, BOAD offers solutions with a timetable for implementation. If the complainant agrees, the project team and the implementing agency will implement the solutions selected. BOAD will follow up.
4. The complaint is closed when the solutions are fully implemented.

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Name

Phone

E-mail *

Address

Do you represent members of your community?

• Yes
• No

Name of the project

Country

Location

What type of harm do you think the BOAD-funded Project has caused or is likely to cause?

• Social
• Environmental
• Other

Describe the harm in detail

Send